FAQ

What is SaaS?
SaaS stands for Software as a Service, it is software that is hosted in the cloud and accessed by end users with an internet connection and a subscription. For businesses, SaaS solves problems from accounting, to marketing, to CRM, to data security.

What is sold in a SaaS marketplace like SaaSDirect?
SaaS marketplace sells web-based software applications. In the marketplace, users purchase month-to-month subscriptions to applications hosted in the cloud. Once a user has subscribed to an application, it appears on their customer portal. After logging into the marketplace, they can launch, manage, and pay for all their apps in a single place.

Why would businesses want to use a SaaS marketplace?
The difficulty of acquiring SaaS, especially for SME’s is in the cost, the time it takes to acquire, and the stress induced from the process. Our solution consolidates all of the services into a single sign-on (SSO) and unified billing.

How long after I make my purchase do I receive my licenses?
Typically you will receive your licenses within 10 minutes of a purchase, only in some special cases can it take up to 24 hours.

What is the maximum number of licenses I can Purchase?
There is no maximum number of licenses.

Can I purchase multiple licenses for different products all at the same time?
Yes, you can get 5 licenses of one product, 3 of another and 8 of another, and check out just as easily as if you only purchased 1 license of one product.

How will I know when my license term runs out?
Not only will you receive that information in a purchase confirmation email, but you will also receive an automated notification in the lead up to the expiration of the license. At any time, you will also be able to log in to your customer portal and view the terms and conditions of your purchases.

Are there only deals on certain products?
All of our the products in our catalogue come with a markdown from the list price.

Why SaaS is better than on-premise Software?
- On premise software services are fading quickly
- Cloud adoption is quickly becoming the industry standard
- Small businesses become more flexible and scale faster
- The cost of ownership is much less

What if I don’t see what I am looking for?
Send a request to [email protected] .

Why do I want to buy a SaaS solution rather than buying software to be deployed in my business?
Especially as a small business, entering into a SaaS solution subscription will allow you instant access to key functionality without prior investments into license, required hardware, maintenance and support resources. Software purchases require large upfront license payments. For SaaS solutions, customers pay monthly subscription fees for as long as they continue to use the solution. This keeps monthly payments in line with business needs, but also allows companies to discontinue payments as needs change. Companies of all sizes are now favoring SaaS solutions over on-premise implementations.

What if I don’t see the solution I am looking for on SaaSDirect?
SaaSDirect is continuously adding solutions to its marketplace. If you are looking for a solution that SaaSDirect has not yet listed, please do let us know. The solution may already be in the pipeline to be added and we can let you know the expected time of listing. If you have specific needs that may not yet be in the pipeline, we’d be glad to initiate the onboarding cycle with the solution vendor. Either way, we’ll work with you to meet your needs. Send a request to "[email protected]".

What if I’d like to purchase through SaaSDirect, but may want an external service provider to help meet my specific needs?
At SaaSDirect, we provide a simple and cost effective way to purchase SaaS solutions. For many companies, that’s all that is required to support their business needs. However, SaaSDirect understands that some customers will want to utilize external support for additional solution needs. SaaSDirect has partnered with key professional service providers to deliver the support services our customers require. If you don’t see a service provider listing specific to your solution purchase, please contact SaaSDirect at [email protected] for more information.

What are ‘Emerging Solutions’?
Under the ‘Emerging Solutions’ category, SaaSDirect allows selected vendors to list Beta versions of their new solutions prior to a broader market launch. Early customers may gain experience with innovative solutions and may qualify for preferred subscription terms. If you are a vendor and are interested in listing your solution in the ‘Emerging Solutions’ category, please contact us at "[email protected]".